Frequently Asked Questions

Have a question? We've answered the most common ones below. If you need further help, you can always reach us at hello@trenovahome.com.

What products does Trenova sell?

Trenova offers a range of home, kitchen, bathroom, cleaning, and lifestyle products designed to make everyday life more convenient. Our range includes scented candles, kitchen essentials, bathroom accessories, smart home products, and cleaning solutions.

Where does Trenova ship?

We ship to Australia, New Zealand, the United States, Canada, the United Kingdom, Europe, and many other countries worldwide. Any applicable customs fees, duties, or import taxes for international orders are the responsibility of the customer.

How long does shipping take?

All orders are processed within 1–3 business days after payment confirmation. Estimated delivery times after dispatch are:

Australia & New Zealand: 7–14 business days
United States & Canada: 7–15 business days
United Kingdom & Europe: 7–16 business days
Rest of World: 10–20 business days

These are estimates and may vary depending on your location, customs processing, and courier delays.

Is shipping free?

Yes — free standard shipping is available on qualifying orders:

Australia: Free shipping on orders of $50 AUD or more
International: Free shipping on orders of $100 AUD or more

Orders below these thresholds will be charged the applicable shipping rate shown at checkout.

How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email. Please allow 2–5 business days after dispatch for tracking updates to appear. If you haven't received your tracking details, please check your spam folder or contact us at hello@trenovahome.com.

What should I do if my order is damaged or missing?

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at hello@trenovahome.com with your order details and supporting photos or videos. Depending on the situation, we may offer a replacement or refund.

If your order has not arrived within 30 business days of dispatch, please contact us and we will investigate.

What is Trenova's return and refund process?

You may request a return within 30 days of receiving your item, provided it is unused, in its original condition and packaging, and accompanied by proof of purchase. Returns must be approved by Trenova before sending the item back.

Change-of-mind returns: Return shipping costs are the responsibility of the customer.
Damaged, defective, or incorrect items: Contact us with photos/videos and we will arrange an appropriate resolution.

Once your returned item has been received and inspected, refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to complete the process.

To start a return, contact us at hello@trenovahome.com.

Are Trenova products covered by any guarantees or warranties?

Trenova does not currently offer a separate product warranty. However, if your item arrives damaged, defective, or is not as described, please contact us and we will work to resolve the issue in line with our Return & Refund Policy.

How can I contact Trenova?

You can reach our team by email at hello@trenovahome.com or through our Contact Us page.

How quickly does Trenova respond?

We aim to respond to all enquiries within 1–2 business days. We appreciate your patience and will always do our best to help.